The fleet industry is at an inflection point. Advanced driver-assist technologies and AI-driven video safety systems are transforming how we identify and mitigate risk—but they’re not enough on their own.
AI is fast, powerful, and precise. But without the context, experience, and intuition of human intelligence (HI), it often misses the mark. The result? Fleets are placing their trust in systems that may detect risk—but can’t fully understand it.
AI-only safety solutions are designed to scale risk detection, but they often generate a flood of false positives—or worse, miss critical safety events entirely.
In fact, up to 30% of serious risks go undetected by AI-only video systems.
Why? Because AI can recognize patterns, but it lacks the ability to interpret nuance. A sudden braking event might indicate aggressive driving—or it might be a well-executed defensive maneuver. Without human review, there’s no distinction. And without context, fleets can’t coach effectively or respond appropriately.
Human Intelligence Bridges the Gap
This is where human intelligence makes the difference. Trained safety reviewers and fleet managers can apply real-world knowledge to evaluate incidents, distinguish intent, and offer targeted coaching.
It’s not just about reviewing video—it’s about understanding behavior.
“Once you see this technology and understand the benefits to it, and your drivers understand the benefits to it, it’s a no-brainer to do it.”
— Smith Transport
Human reviewers can also flag edge cases that AI systems haven’t yet learned, feeding that information back into the model for continuous improvement.
AI + HI: A Proven Formula for Safer Fleets
The fleets seeing the biggest safety gains are not the ones using AI alone—they’re the ones combining AI with HI.
This hybrid approach delivers measurable results:
Fewer false positives
Human review filters out noise, reducing wasted time and frustration.
Improved driver trust
Drivers are more receptive to coaching when it’s rooted in fair, human-reviewed data.
Better outcomes
Fleets using AI + HI report double-digit reductions in risky driving behaviors and at-fault collisions.
Building an AI + HI Safety Culture
To fully realize the benefits of this combined approach, fleets must embrace AI + HI as a cultural shift—not just a technology upgrade.
Here’s how to get started:
- Invest in human reviewers: Train internal teams or partner with a managed service to ensure every alert gets meaningful context.
- Close the feedback loop: Make sure human-reviewed events inform AI model improvements.
- Empower coaching: Use video and context-rich reports to have productive conversations with drivers.
- Celebrate success: Recognize drivers and teams who improve based on coaching and feedback.
Safety Isn’t Just Smarter—It’s More Human
At Solera, we believe the future of fleet safety is both smart and human. That’s why our video safety solutions combine advanced AI with real human review—because fleets deserve more than alerts. They deserve answers.
“With AI + HI, we’re not just identifying risk—we’re learning from it, adapting, and getting better every day.” – Sean Ritchie, VP of Sales
Fleet safety isn’t a technology problem. It’s a human one. And solving it takes both machine intelligence and human insight—working together to protect lives, reputations, and bottom lines.
To learn more about Solera’s fleet safety solutions, visit SmartDrive.
