Today’s customers believe that knowing where their package is and when it will arrive is practically a guaranteed right. Active Alert from Omnitracs ensures your customers’ right to know with real-time tracking that lets them access the delivery status at any time and from any device.
Customers and fleets agree: “Where’s my order?” phone calls waste time and money. Active Alert makes them obsolete. Customers can use their devices to check as often as they like, or set the system to actively send alerts at each step of the shipment’s journey.
All the information a customer could want
Active Alert automatically relays the shipment location, delivery ETAs, and status updates. The customer never has to look to see if something has happened because they already have the information.
Your customer service center can focus on customer service
Why waste your customer service staff on mundane tasks like placing and taking delivery update calls when they should be taking orders? Active Alert lets them spend their time where it does the most good.
Active Alert is a simpler solution
Active Alert is simpler to set up and configure than many other real-time tracking systems. You can ensure that customers receive automatic push alerts or get their updates on demand without complex programming or other technical hoops to jump through.
Customizable for every customer
Customers can select their preferred message delivery options for ETA alerts and updates, “Delivery in X minutes” notices, as well as cancellations, “Undeliverable” address notices, and other exceptions. And you can customize message texts for groups or even specific individuals.
Our web application makes it easy for everyone
For customers who prefer using the web, Active Alert’s self-service web application is easy to set up and easy to use. You simply embed the web app into an existing website to access a portal with up-to-the-minute ETA updates and historical delivery times. Customers can easily request the custom alerts and delivery methods they prefer.
FleetLocate offers modular components that let you customize your fleet and asset tracking solution.
FleetLocate’s battery-powered tracking device tracks trailers or any unpowered equipment to prevent theft or misuse. An intuitive interface lets you monitor and control your assets, and the battery in these rugged, weather-resistant devices lasts for five years.
Discover unauthorized activity by covertly tracking dry vans, chassis, flatbeds, liftgates, reefers, tankers, or other fleet assets.
With a built-in solar panel to extend battery life, and an integrated cargo sensor with time-of-flight laser and optical recognition, Flex 2+ is the ultimate tracking and optimization solution, providing full operational awareness and asset efficiency.
