Active Alert lets you give today’s customers exactly what they expect: real-time delivery tracking with full visibility into their entire order lifecycle, from scheduling to arrival, with easy access from their phone or tablet. Cost is not the only issue, either. Most customers simply don’t like making Where’s My Stuff? calls any more than you like receiving them. The Active Alert real-time delivery tracking app relieves everyone’s aggravation by ensuring customers get automatic updates pushed to their mobile devices.
Why real-time delivery services need proactive notifications
Juggling multiple customers, locations, delivery windows, and pick-up times is a huge challenge for shippers, which Active Alert easily solves. It instantly and accurately communicates the shipment location, delivery ETAs, and status updates before the customer even looks
Active Alert is so much simpler than other real-time delivery software
Many real-time delivery tracking software providers make things too complicated, only providing connectors such as web services or APIs with complex installations. Active Alert is both simpler to set up and highly configurable for both automatic push alerts and user-generated pull alerts
How real-time delivery tracking wins the customer service race
Messages are customizable for groups or individuals, and customers can opt for their preferred notification method, be it text, email, or phone. They can request ETA alerts and updates, “Delivery in X minutes” notices, and exceptions such as cancellations or “Undeliverable” addresses
Active Alert surpasses traditional customer service centers
The era of manually placing outbound calls to announce the delivery time is over. Besides the fact that most customers today find calls intrusive, if each customer takes only two minutes to call, just 10 routes with 15 stops each equals five hours of calls per day.
The self-service web option for real-time delivery tracking
Active Alert also has a highly configurable, self-service web application that you simply embed into an existing website to access a portal with up-to-the-minute ETA updates and historical delivery times. Any user can easily configure custom notifications and delivery methods
See how providing near-real-time information to customers and end users with updates as needed improves customer satisfaction and lowers costs.
